Our Shared Services Partnership plays a vital role in supporting organisations and communities across the country. As the UK's largest public sector Shared Services Partnership, it supports around 90,000 employees and helps enable services for approximately three million residents. Payroll is one of the clearest examples of this impact.
Each year, the Shared Services Payroll team processes around 690,000 payroll payments, delivering approximately £2 billion in salary payments across partner organisations. Behind these figures sits a highly complex operation, ensuring employees are paid accurately and on time while meeting a wide range of employment, pension, tax and statutory requirements.
The service has recently delivered a number of significant achievements. Most recently, the team successfully implemented this year's pay award through payroll, requiring detailed planning, extensive testing and close collaboration across multiple teams to ensure colleagues received the right payment at the right time.
This achievement sits alongside a number of other successes, including:
- Retaining Payroll Assurance Scheme (PAS) accreditation from the Chartered Institute of Payroll Professionals (CIPP) for a further two years.
- Receiving a Substantial Assurance opinion following an Internal Audit review of pay award processes.
- Continuing to meet the rigorous standards required through annual compliance audits.
- Maintaining an outstanding 99.8% payroll accuracy rate.
- Delivering timely and accurate pay for thousands of employees every month.
These successes reflect the strength of the partnership between Shared Services and partner organisations. Much of the work takes place behind the scenes, but it makes a real difference to employees every month. Successfully delivering the pay award, retaining professional accreditation, achieving strong audit outcomes and maintaining exceptional payroll accuracy represents a significant achievement for everyone involved and something the partnership can be proud of.