Accessibility statement

This accessibility statement applies to these guidance pages on, the IBC Portal and ESS Lite

The IBC is hosted by Hampshire County Council on behalf of the Shared Services Partnership.

We want as many people as possible to be able to use our guidance pages to support the use of self service. For example, that means you should be able to:

  • change colours, contrast levels
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • interact with the content using your fingertips on touch screen devices

We’ve also made the text on the guidance pages as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible are our guidance pages

We know some parts of our guidance pages on this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some alternative text is missing on images
  • some headings are not in the correct order
Accessibility on the Employee Self Service (ESS) Portal, ESS Lite and Success Factors

Individual personalisation can be made within Employee Self Service portal, ESS Lite and Success Factors. See the Accessibility guidance on how to make changes, which include:

  • themed changes to background colour and contrast
  • display setting for optimised touch input. Increases the size and spacing of controls to allow you to interact with them more easily using your fingertip. This is useful for hybrid devices that combine touch and mouse events
Feedback and contact information

If you need information on this website in a different format use the Live chat now button during opening hours 8:30am to 5:00pm Monday to Thursday, and 8:30am to 4:30pm on Fridays.

You can call us on 0300 555 0223, and use our call back service to leave a message. We’ll consider your request and get back to you on the same day if your request is considered urgent.

You can raise an enquiry through Employee Self Service.

Reporting accessibility problems with our guidance pages

We’re always looking to improve the accessibility of our guidance pages, IBC Portal and ESS Lite. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Hampshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

The Extra help step navigation changes to a fixed-scrollable format when the help steps are scrolled off screen. This doesn't hide it from the browser, and causes problems for: users who have disabled CSS, users with screen readers or accessibility aids, users who tab through content.

The visual presentation of text and images of text has a contrast ratio of at least 4.5:1. This fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum)).

Two or more elements on this page have the same id value. These should be unique. This fails WCAG 2.1 success criterion 4.1.1 (parsing).

We plan to fix these by the end of August 2022.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 21 July 2021. It was last reviewed on 31 March 2021. was last tested on 21 July 2021. The test was carried out through in-house code and quality reviews.