Looking for help with HR, payroll, finance, or other Shared Services support?
The Shared Services Landing Page is your starting point for self-service support. Use the Search for Help bar to access hundreds of guidance pages designed to help you complete common tasks and find answers quickly. With step-by-step instructions, screenshots and video tutorials, many queries can be resolved quickly through self-service without needing to raise an enquiry.
If you can't find the information you need, over 100 guidance pages now offer webchat support, allowing you to speak directly with a specialist. Simply look out for the ‘Need Help? Chat Now’ webchat icon.
New and Updated Guidance
We've refreshed our New to self-service guidance page making it easier than ever to get started.
This page brings together step-by-step guidance, helpful video tutorials and practical tips for using ESS Lite and the IBC Portal. You'll also find support for raising and managing enquiries, along with guidance to help you navigate self-service tools with confidence. Whether you're new to self-service or simply need a refresher, the updated page can help you make the most of the tools and support available.
Need to Raise an Enquiry?
If you've explored the guidance available and still need support, these simple steps will help us resolve your enquiry as quickly as possible:
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Only raise enquiries for yourself or employees you manage.
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Use a clear title that accurately describes your query.
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Include reference details, such as a personnel number, supplier number or other identifying information.
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Provide as much relevant information as possible.
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Attach screenshots, dates and times where relevant.
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Check that your contact details are up to date so we can reach you if needed.
Visit the Shared Services Landing Page to explore the guidance and support tools available, helping you find answers faster, complete tasks more easily and get the support you need.