Following the recent system upgrade, a small number of users have encountered a ‘401 not authorised’ error when accessing some apps on the IBC Portal. This is a known IT issue, and our technical teams are actively working on a resolution.
Recommended Troubleshooting Tips:
- Many users have successfully resolved the issue by trying one or more of the following:
- Close any extra tabs and ensure only one tab is open for the Shared Services Portal.
- Fully close all browser windows and then reopen your browser.
- Try accessing the portal using a different browser.
- Restart your device.
- Clear your browser cache.
You don’t need to follow these in order, any of them might help depending on your setup.
If you continue experience this issue, visit the Shared Services Portal to raise an enquiry or start a webchat.
We appreciate your patience and understanding. Please be assured that we are doing everything we can to escalate and resolve this issue as quickly as possible.