These systems are now unavailable:
- Employee Self Service (ESS)
- IBC Portal
- Learning Zone
- Internal Job Opportunities (OCC, OCC Schools and HCC Schools will still be able to view through the OCC intranet or Education Jobs)
We are expecting the system to be available to use from 8am on Thursday 2 October, however we do have a contingency downtime period until Monday 6 October if needed. Any extension to the downtime period will be communicated on the Shared Services Landing Page.
What You Need to Do
Keep a record of anything that will need to be submitted on the system once it is available next week e.g. absences and attendances.
Do you work for Hampshire and IOW Constabulary, Hampshire Fire and Rescue Service, London Borough of Hammersmith and Fulham or Westminster City Council?
Once the system is available again, you’ll only have a short window to input changes ready for the October payroll deadline. Please plan accordingly to ensure all relevant submissions, such as absences, attendances and management forms (e.g. manage leaver) are completed in time.
What to Expect
You’ll still use the same tools — ESS Lite, the IBC Portal, and Learning Zone — and the way you use them won’t change much. But behind the scenes, we’re making big improvements to support you better and realise the potential of S/4HANA.
Check out our news articles which showcase some of the small changes you can expect to see.
Questions?
Although our webchat service is still available, just like you, our advisors do not have access to any of these systems so they will only be able to provide general advice and guidance. If you raised an enquiry prior to the downtime and have not yet received a response, we’ll respond to it as soon as possible once the system is available.
Should you still have questions, you can get in touch with the nominated contact for your organisation and they will be happy to help. These contacts are:
Hampshire County Council – Please contact your Directorate Transformation Lead (DTL)
Hampshire Schools – Please contact Dawn Cook
Hampshire and IOW Constabulary – Please contact your Internal Communications Business Partner Matt Deans - [email protected]
Hampshire and IOW Fire and Rescue - Contact the ICT Service Desk - [email protected]
Oxfordshire County Council – Please contact Shared Services Performance Manager Anne-Marie Taylor - [email protected]
Oxfordshire Schools – Please contact Shared Services Performance Manager Anne-Marie Taylor - [email protected]
Westminster County Council - Please contact a colleague in Westminster Finance or People and Culture
London Borough Hammersmith and Fulham – Please contact Karen Sharkey, Dave Rogers or Mary Lamont
Thanks for your support as we make this important upgrade!