If you've got 'how do I' such as:
- How do I change the incorrect start date for my new starter?
- Why has my tax code changed?
- One of my team hasn't booked their leave correctly, how do I sort it out?
- I need to recruit a new team member, where do I start?
- Don't worry! These and many more questions you may have can be answered by the Shared Services (IBC) guidance.
New to Shared Services?
If you're new to IBC Shared Services, we provide additional support to get you started. Take a look at New to self-service | Staff and managers (hants.gov.uk). This will provide you with step by step instructions to help you get started and make your life easier, including how to raise and manage an enquiry, set up your Employee Self Service (ESS), navigate and personalise your view. You'll be using the Portal with ease in no time.
Talking of making your life easier - Use the ‘search for help’ bar on the Shared Services (IBC) portal to get a quick answer to your question. You have access to over 250 guidance pages, providing step-by-step instructions, screenshots, and tutorial videos. Use the search bar to find the topic you need help with, and look out for webchat icon, which is available on many of these pages, where you can chat with a specialist if you need further support.
Some extra hints and tips
- When you can, speak to your manager. Often your manager can answer your question for you, and for some things, they need to raise the query on your behalf.
- Check your Employee Self Service (ESS) portal to make sure your contact information is up to date.
When raising queries:
- Only raise enquiries for yourself or someone you manage.
- Make sure you include as much information as possible. It will save you time.
- Have a clear title that accurately explains your enquiry.
- Include the relevant personnel number.
- Attach screenshots, dates, and times where relevant.
Find out more by browsing the Shared Services pages.