Leaver enquiries

If you've recently left employment, find answers to common questions about your P45 or how to reach us

If you verified a personal email address on ESS before leaving, your P45 and final payslip will have been issued to you by email. Otherwise, the documents will have been sent by post.

Liaise with your line manager if your query is about:

  • your leaving date
  • holiday pay
  • character references

Use the Live chat now button in the bottom right corner for support with:

  • copies of Payslips, P60s and P45 queries
  • mortgage, rental and other financial references

Our office hours are 8:30am to 5pm Monday to Thursday, and 8:30am to 4:30pm on Friday.

P45 FAQs

Where can I find more information about a P45?

Further advice on this can be found on the GOV.UK website: Keeping your pay and tax records or P45, P60 and P11D forms: workers' guide.

How long is a P45 valid for?

Your P45 is valid for the tax year in which it was issued. Like all paperwork related to your income tax, you should store your P45 for at least 22 months from the end of the tax year it was issued.

However, HMRC can carry out retrospective income tax investigations for up to 20 years, so it might be worth keeping records for longer.

My P45 is wrong

If there's an issue with your personal information you can contact us by live chat. If you think your tax code is wrong, contact HMRC.

Will I get a P60?

If you are no longer employed at the end of the tax year you will not get a P60. You must keep part 1A of your P45 as your record of taxable earnings.

I am still working as a casual

Your leaving will not impact any local agreements you may have. If you do casual work in the future, the centre will create a new record for you. We end casual jobs according to HM Revenue & Customs rule.

What happens to my pension now I have left?

You will be contacted by your pension provider confirming your options, including how to transfer your benefit to another provider.

What happens to my pension now I have retired?

Send parts 2 and 3 of your P45 to your pension provider to ensure you are put on the correct tax code when making withdrawals from your pension.