We are delighted to let you know that webchat is now available on the remittance retrieval guidance page. If you are a manager or an employee visit the shared services portal and type in ‘remittance retrieval’ to the search bar to find the guidance page.
The online guidance is easy to follow and provides links to everything you might need – so in most circumstances, looking through the guidance at your own pace will give you the answers you are looking for. But if you need any further assistance, then look out for the webchat icon on the page - it says 'Need help? Chat now'.
Our customers rate webchat as the quickest and best way to resolve their enquiry, often with chats being connected to an advisor in under 20 seconds. If you have a question on remittance retrieval or any other subject, please chat with us from any page where you see this icon.