Improving your experience

Dec 11 2023

It's important for you to be able to find the most relevant option when you are raising an enquiry through ESS self-service. 


Shared Services has an ongoing commitment to improving your experience and making self-service easier. As part of this, the drop-down menus for finance related enquiries have been updated so they are easier to understand and align to the most commonly raised enquiry types.


This will help Shared Services direct your enquiry to the best team to help you and provide some great insight to help the team continuously improve the customer journey.


Improvements to the enquiry drop-down menus for HR related enquiries will be coming in 2024.