It’s simple... look online first, where you will find quick and easy guidance to help you resolve your enquiry.
The next time you need help, visit the Shared Services Portal for any queries you might have around your pay, your sickness record, updating annual leave, how to purchase and through which route, how to raise an order, or how to initiate the recruitment process. Whatever it may be, the guidance pages have got you covered.
Still need support?
If you feel like you still need some support, look out for the orange webchat icon to start chatting with one of our specialist advisors who can assist you on the topic of that webpage. Alternatively, if your enquiry is outside of office hours or you cannot find the answer on the guidance pages then you can raise an enquiry form.
To protect your data, our specialist advisors will ask you a few identification and verification (ID&V) questions at the beginning of your interaction.
Once your enquiry is resolved, let us know how we did. We will send you a customer satisfaction survey which helps us continually improve the service we provide as part of the Shared Services Partnership.