Supporting our suppliers
Suppliers will now be able to get web chat support through a range of activities, including how to supply, registering as a supplier, and getting started with self-service. They will also be able to use chat to query payments and request statements, or even make general enquiries.
Supporting managers and employees
For managers web chat is being made available to support queries on managing inboxes and worklists, payment claims, apprenticeships, managing documents, EPF, and My information. The support is also extended across further sickness guidance pages.
Web chat is also being offered for those who need help in viewing invoices and checking the status they are at in the payment journey.
Visit the guidance pages and anywhere you see the ‘need help chat now’ icon you can get instant support from a specialist advisor who can assist you on the topic of that page. For general enquires you can access webchat via the ‘contact us’ page.