Enhanced guidance pages

Feb 1 2021

Changes are being made to the help and guidance pages on the Shared Service (IBC) portal to improve their readability and the search function. Currently over 50 pages have been refreshed with updated content and design, making it easier to self-serve and find what you need.

Over the coming weeks and months you will see further enhancements rolled out on the Recruitment, P-card and Payslip pages. These improvements will include additional screenshots, videos and updated designs.

Web chat

If, after checking the guidance pages you need further assistance you can use web chat, just look out for the ‘need help? Chat now’ icon. Click on the icon and you can get instant help with a member of specialist support who will be happy to help you with your enquiry.  

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